AVM Summit USA

MRO Conference Track

Register online for MRO Track…
Click here to download Preliminary Conference Guide (pdf)…
Click here to download Registration Form (pdf)…

We are delighted to be able to announce the conference programme for the AVM Summit USA, which will focus on current key topic areas for MRO companies and airlines.


Session 1
9am – 10:00am – Joint Opening Keynote
Chris Markou, Deputy Director Engineering, IATA
Marshall Filler, Managing Director & General Counsel, Aeronautical Repair Station Association, USA

Session 2
11.00am – 12.30pm – Creating Efficiencies in MRO for Enhanced Profitability

Improving profitability is a priority in many organizations, but fewer staff and tighter turn times provide a formidable challenge. This session will look at how some MROs and companies are enhancing efficiencies in the hangar to achieve both high quality control and improved profitability.

Creating Efficiencies in MRO for Enhanced Profitability
Continuous Improvement techniques have been widely applied to manufacturing processes where volume is high and variability is low. MRO processes (specially “non cellular”) have low volume and high variability. These characteristics may create additional challenges whenever typical process improvement techniques are to be applied.
This presentation will focus on practical cases where Lean and TOC (Theory of Constraints) techniques were used, and their direct impact on Turn Around Times, stock levels, costs and personnel engagement.
Pedro Costa
General Manager of Continuous Improvement, TAP Engineering & Maintenance

Change management and process improvement for heavy-checks
“We have develop and implemented CCPM (Critical Chain Project Management) for planning, control and scheduling of tasks for simultaneously heavy-checks in TAM MRO (Brazil), based on Theory of Constraints (TOC) and other tools. We have decreased TATs in more than 20%, increased levels of post-check reliability, providing better safety for the employees, increasing productivity of workforce in more than 40%.”
Luiz Gustavo Silva
Executive Director, TAM MRO (LATAM MRO)

Stop Multitasking, Reduce Turn Times
From line maintenance to heavy checks, MROs face strict deadlines, intense competition and high levels of uncertainty. Non-routine work and missing parts can throw wrenches into even the best-laid plans and delays can be extremely expensive. As more and more maintenance tasks are labeled “urgent,” crews can’t prioritize work and they multitask excessively. Realization, a consultancy that has helped many MRO organizations achieve dramatic improvements in throughput for line-maintenance work and heavy-check, says multitasking is a huge threat to organizational efficiency. Eliminating multitasking by synchronizing the work of the entire MRO organization and prioritizing projects and individual tasks to maximize organizational productivity can yield huge gains. Michael Hamlin will highlight the problem of multitasking within MROs, and demonstrate how these organizations can achieve throughput improvements of 20 percent to 50 percent with key changes in the way they execute projects. The data in the presentation will be supported by real-world case studies from some of the largest and most efficient MROs in the world.
Michael Hamlin
Senior Director of Strategic Services, Realization

Session 3
2.00pm – 3.30pm – Lean in MRO

In short, Lean means maximizing value while minimizing waste. In best-case scenarios, Lean is used to maximize the flow of products and services through the value stream eliminating waste along the way by changing the mindset of workers, managers and executives. Lean works well in some industries. Does it work in the highly variable world of MRO? Join us in this informative session to see to hear from other MROs and lean experts because even if you know Lean, you understand that it is a continual improvement process and you could find your next improvement idea here.

Managing a lean environment
“One of the biggest challenges for the modern maintenance professional today is managing a lean environment. How do you continue to meet the requirements of your department, reduce downtime, achieve compliance for Preventive Maintenance (PM) tasks, enhance safety and productivity – all with HALF the preferred number of staff?
Join Paul Lachance of Smartware Group, Inc., the producer of Bigfoot Computerized Maintenance Management Software (CMMS), as he walks you through some ways you can not only meet today’s demands, but, in some cases, exceed lean expectations with a maintenance management solution. You’ll learn about best practices utilized within the aviation and transportation industry to help guide you in building a more efficient and effective maintenance operations.”
Paul Lachance
Smartware Group, Inc

Presentation TBC

Maybe your Constraint is not on the Shop Floor! Lean Applied to MRO Business Processes
“Maybe your organization’s constraint is not on the shop floor? See how Lean Applied to MRO Business Processes (LABP) can “see” and improve the processes to the shop floor that are limiting the organizational output.

Your constraints may be hidden in:

  • Sales and Marketing
  • Purchasing
  • Engineering
  • Human Resources
  • Legal
  • Accounting/Finance
  • Strategic Planning
  • Management Decision Making

Lean Applied to Business Processes is a proven methodology. This session will show the LABP impact through examples and demonstrate simple, repeatable, standard work for identifying and mitigating the waste of MRO business processes to increase the flow of the operation.”
Bill Peterson
College of Business Administration, University of Tennessee

Session 4
4pm – 5.30pm – Airworthiness and Testing Technology Updates

Testing for airworthiness is highly important in an environment where the smallest detail being overlooked could have catastophic consequences. Boeing’s recent Dreamliner experience highlights the importance of detail and testing for the safest possible outcome. This session will look at the latest issues, challenges and technologies to improve testing and fault detection.

Simplifying Aircraft Battery Testing
Nickel-Cadmium Aircraft batteries are a basic part of the electrical system and are also the essential part of the emergency system. Testing for airworthiness of the batteries is no less important than testing of other items in the aircraft. Battery testing is often shortchanged, if not avoided altogether, because of its laborious requirements. Battery testing is complex. Joseph F. Mibelli discusses how it can be greatly simplified by automating the process of measurement of cell voltages and other parameters with the end result of an increase in accuracy and efficiency in the operation of a battery test facility.
Joseph F. Mibelli
Owner & VP of Engineering, JFM Engineering, Inc.

Portable Ultrasonic Shot Peening for Localized Repairs on Commercial Aviation
Avion Solutions/SONATS has demonstrated through work completed in a Small Business Innovative Research project a portable ultrasonic shot peening (USP) system can be successfully used to re-establish the peened surface to repair local areas of critical safety items of Army helicopter dynamic components. USP was qualified through comparative testing of conventional shot peening through saturation curves and coverage, surface roughness, residual stress measurements by X-ray diffraction, and fatigue testing. Three materials commonly used in aviation were evaluated: Titanium 6Al-4V, 4340 steel, and 7075 aluminum, at 4 different peening intensities: 8A, 12A, 5N, and 11N. This technology is easily adaptable for use in commercial aviation repairs, as well, and provides a timely and cost saving repair process.
Kelly McClurg
Materials Engineer, Avion Solutions, Inc.

Breath Easy – Testing Oxygen Regulators and Crew Masks
Ralph Taylor has more than 40 years of design and development experience in automated test equipment in the aerospace industry. Taylor will take a look at the current technology for testing oxygen regulators and crew masks as at MRO’s, FAA repair stations and manufacturers. In particular, he will review the automated test methods, calibration process from using digital sensor technology instead of the older gauges and analog instrumentation. Taylor has presented at numerous conferences on similar subjects.
Ralph Taylor
Engineer, Automated Motion Inc


Session 5
9.00am – 9.30am – Green Approach in the Hanger

The environmental impact of the aviation industry is continuously under scrutiny. What lessons can be learnt and improvements put in place to make the hanger greener to the environment and play its part in reducing the industry’s carbon footprint.

Going Green in the Hangar
Hangars present a unique combination of challenges that are costly to owners and facility managers. Difficult to condition, prone to condensation and attractive to birds, hangars cause year-round headaches no matter their size or location. Air movement is one of the most beneficial, yet overlooked, solutions to many of these problems. In summer months, the introduction of gentle air movement gives hangar occupants a perceived cooling of up to 10F, keeping technicians comfortable and productive. In the winter, air movement pushes warmed air off the ceiling, equalizing temperatures and resulting in significant energy savings and a decreased reheat time. Greg Phipps, will discuss the benefits of air movement in hangars.
Greg Phipps
Test Engineer, Big Ass Fans

Session 6
9.30am – 10.00am – PMA Parts and Major Repairs

Savings of Using PMA Parts and Major Repairs
Chris Willingham
Executive V. P. Aviation Safety and Compliance, Wencor Group

Session 7
10.00am – 10.30am – Inflight Entertainment Repair Challenges

In-Flight Entertainment and Communication (IFEC) System Complexities
Jeff Garvin
Sr Director – Sales & Marketing, Panasonic Avionics

Session 8
11.00am – 12.30pm – Implications of the Global Nature of MRO Business Today

More airlines outsource more maintenance than ever before. Laws and policies for the export/import of aerospace parts are continually changing and have an effect on all businesses. How is the MRO industry keeping pace? Are you up-todate with the latest policies to ensure you remain within trade laws? Is your company complying with required oversight?

Global outsourcing of aircraft maintenance
Before the airlines were deregulated, the majority of air carriers conducted their maintenance in house. After deregulation, with competitive pressures mounting and airlines failing and starting up seemingly simultaneously, the outsourcing of maintenance became more prevalent. Not restricted to U.S. airlines, outsourcing maintenance has become a global practice. Factors involved in the outsourcing decision range from a start up not having the capital to develop their own in house maintenance program, to legacy carrier’s cost cutting efforts, and all points in between. This paper will address specific aspects of the global outsourcing of aircraft maintenance.
D. Scott Worrells
Embry-Riddle Aeronautical University-Worldwide

Recent US legal changes that support globalism
Jason Dickstein
President, MARPA

Ron Jordan
General Manager, Reliance Aerotech

International Sales: What You Should Know About U.S. Export and Embargo Laws (and how these are changing).
There have been a number of aviation parts suppliers that have been penalized for allowing aircraft parts to be sold to U.S. embargoed countries, such as Iran. This presentation would cover U.S. export and embargo restrictions as they apply to commercial aviation (and touch on defense issues under the ITAR). The presentation would also talk about the type of customer diligence that U.S. agencies expect, such as screening clients against barred entitity lists, and related compliance issues.
Jonathan Epstein
Partner, Holland & Knight LLP

Session 9
2.00pm – 3.30pm – Skills Enhancement and Motivation for Improving the Working Efficiencies

Workforce skills and motivation are key to the development and running of any business. Ensuring your employees and engineers maintain the highest level of skill and professionalism can improve your business morale, efficiency and profitability.

Why you need a quality system
The subject involves the benefits of quality systems based on the ISO/AS series of standards and Baldrige criteria.

Target Audience:
Upper management, aviation oriented.
Learning Objectives:
What is the TQM
How critical are ISO/AS standards and Baldrige criteria
The cost of implementation
The benefits

Organizations are continually looking for ways to decrease costs and improve profits. Prescribed processes that are continuously improved through mutual cooperation of management/employee relationships is the avenue to achieving the cost saving and profit enhancement.
Patrick Kinane
Senior Quality Systems Auditor, AAR CORP

Professionalism: A Curriculum and Expected Competence Learned Early in the Life of an Aviation Maintenance Technician
Professionalism is a competence expected of every professional in every career field, especially that of the aircraft maintenance technician (AMT). But, when is professionalism learned? Upon the AMT’s certification? Or when promoted to a supervisory position? Is it too soon to learn desirable traits during an individual’s education and training? The making of a true professional lies behind five important keys, Character, Attitude, Excellence, Competency, and Conduct. Donald S. Metscher & Isaac Martinez discuss how these transformative keys can be incorporated into and AMT’s education and training with the intent of producing a learned behavior that is truly emblematic of the aviation maintenance professional.
Donald S. Metscher & Isaac Martinez
Embry-Riddle Aeronautical University

Building a positive and just safety culture
As part of safety promotion, encouraging the development of a strong, positive and just safety culture is one of the pillars for successful implementation of SMS in maintenance organizations. Generating a good reporting culture when the norm means people are not so comfortable with submitting written reports is a key task for management. Linking culture and behaviour with business performance should also be understood by every employee. These are essential features that should be incorporated in any skills development program at all levels. How can managers and employee associations help in developing this link ? Exploring the case of TAP Maintenance & Engineering: recent developments and main difficulties; early gains; further challenges.
Mr. Jorge Leite
VP Quality & Safety, TAP Maintenance & Engineering

MSG-3; Building An Effective Maintenance Program With Open Communication
“The goal of the presentation is to bring about a basic understanding and an awareness of the MSG-3 methodology to owners and operators. During the certification process at the OEM level, MSG-3 allows for operators of new programs to directly influence the development of the maintenance program. They are key to the success of the MSG-3 process because they bring a wealth of maintenance experience. In fact, during the certification process, operators vote on all maintenance tasks/intervals as proposed by the OEM engineers. Therefore, it is essential that all operators are actively engaged in the process and have a working knowledge of the methodology.
The proposed outline for this presentation is the following:

  • Define Exactly What Is MSG-3,
  • References/Regulations,
  • Objectives Of Scheduled Maintenance,
  • History of MSG-3,
  • Methodology/Process/Operator Responsibility,
  • Applying MSG-3 To New and Old Programs,
  • Practical Exercise.

Kristen Hasse
Owner/Director, Support Services, Go By Air, LLC

Session 9
4.30pm – 5.30pm – NextGen IT

Aviation maintenance software applications are evolving at an incredible rate of speed. End users’ needs for more data analysis and forecasting capabilities being based on faster and easier access to greater quantities of maintenance information, learn about the latest advancements software companies are making in maintenance software with you, the aircraft maintainer and manager in mind during this session.

Recapturing Lost Customer Experience and Brand Loyalty by Embracing “NexGen IT”
“The airline industry practically invented itself around customer experience and brand loyalty. Unfortunately, both of these basic-business concepts are now distant memories because this highly regulated industry, with its expensive-to-maintain aircraft assets, has been hemorrhaging dollars since the 90s due to recession, unyielding unions, and epic operational waste.
The airline industry is overdue for a return-to-customer-basics revolution. Instead of artificially forcing profits by levying experience-/loyalty-killing fees on its passengers to sit comfortably, carry their stuff, or change tickets, airlines must innovate to reduce OpEx. Only by achieving true operational efficiency will today’s airlines return to the time when customer experience and brand loyalty were how they stayed in the air.
In this session, you will learn how to immediately and significantly reduce your IT costs (read as “reduce your OpEx”) by abandoning the traditional and embracing NexGen and “smart” technologies like cloud computing, big data and mobile devices.”
Dinakara Nagalla
CEO, EM Power mx

What is on the horizon in terms of MRO software
In an opening assessment of the dynamic state of the MRO IT market, the presentation will consider the wide range of functionality and support models on offer, designed to suit the differing IT journeys of individual customers. Moving on to compare ‘Best Of Breed’ versions with ERP systems, the presentation will cover the key implementation issues that can affect the delivery of real added value, including organisational resistance to change and the paramount need to meet compliance requirements. In conclusion, the presentation will stress the critical importance of flexibility on the part of MRO IT suppliers, including an awareness of the fact that one size does not fit all, whilst driving forward towards fuller cross-business system integration.
Nick Godwin
Managing Director, Commsoft

Identifying the right software technologies to support maintenance business goals
New software technologies afford organizations the opportunity to look at their business differently. This session will take attendees through a value-based evaluation approach to assessing and selecting an MRO IT solution by helping to identify, prioritize, and quantify the value drivers behind the business and use them to derive the organization’s requirements for system replacement. By learning to strategically evaluate business requirements, aviation organizations will be able to build and sustain an MRO business model based on value, return, and results.
Dave Junker
Director Sales, Mxi Technologies

Title TBC
Bob Groen
Senior Manager – Strategic Programs, Aviall

Register online for MRO Track…
Click here to download Preliminary Conference Guide (pdf)…
Click here to download Registration Form (pdf)…